Shipping policy

Shipping Policy
Last updated: 10th November

1. Order processing
Orders are processed within 1 to 3 working days (Monday to Saturday). Orders placed on Sundays or public holidays are processed the next working day.

2. Delivery time
We deliver across Pakistan through our courier partners.
- Major cities: 3 to 5 working days
- Other areas: 5 to 7 working days
Delivery times are estimates and may vary during sales or holidays.

3. Shipping charges
A flat shipping charge of Rs 300 applies to all orders. [Free shipping on orders above Rs [amount].] The exact charge is shown at checkout.

4. Payment options
Cash on Delivery (COD) and online payment are available where shown at checkout.

5. Tracking
Once your order is shipped, we will send your tracking number by SMS, WhatsApp or email.

6. Delivery attempts
The courier will attempt delivery up to two times. If you cannot be reached or refuse the parcel, it will be returned to us. Repeated refused or undelivered COD orders may lead to COD being disabled for that customer.

7. Damaged parcels
Please check your parcel at the time of delivery. If it looks damaged, record an unboxing video and contact us within 48 hours.

8. Address accuracy
Please enter your full address and a working phone number. We are not responsible for delays caused by incorrect or incomplete details.

9. International shipping
We do not currently ship outside Pakistan.

10. Contact us
Email: info.saraab00@gmail.com
WhatsApp: 03418191977