Refund policy

Return & Refund Policy
Last updated: 10th November

We want you to love your SARAB piece. If something is not right, here is how returns and refunds work.

1. Return window
You can request a return within 7 days of receiving your order.

2. Eligible items
Items must be unworn, unwashed and in original condition, with all tags and packaging intact. Items marked "Final Sale" cannot be returned.

3. How to request a return
Email us at info.saraab00@gmail.com or message us on WhatsApp at 03418191977 with your order number, photos of the item and the reason for the return. We will reply within 48 hours with instructions. Please do not send any parcel before we approve your request.

4. Return charges
- Change of mind, size or fit not suitable: a flat return fee of Rs 300 will be deducted from your refund. Original delivery charges are non-refundable.
- Our mistake (wrong item, wrong size, defective or damaged product): please contact us within 48 hours of delivery with photos or an unboxing video. We will cover the return shipping and send a replacement or give you a full refund, including delivery charges.

5. Exchanges
Size exchanges are subject to stock availability. Exchange shipping charges of Rs 300 apply, unless the exchange is due to our error.

6. Refunds
Once we receive and inspect your return, we will notify you within 3 working days. Approved refunds are processed within 7 to 10 working days by bank transfer, Easypaisa or JazzCash, or as store credit if you prefer. For Cash on Delivery orders, please share your account details for the refund.

7. Items we cannot accept
Worn, washed, altered or damaged items (other than our error), items without tags, and Final Sale items.

8. Contact us
Email: info.saraab00@gmail.com
WhatsApp: 03418191977